What is the turnaround time of a repair? AB&R® provides service agreements with 1, 3 and 5 business day options on turnaround time. Turnaround time is the actual repair time of the equipment; this does not include transit time (shipping to and from our depot facility or travel to a customer facility for on-site service).
What is covered under a service agreement? AB&R® provides comprehensive and non-comprehensive service coverage options. Comprehensive coverage includes all parts and labor (excluding printheads, batteries, and abuse). Non-comprehensive coverage includes all labor and basic service parts with normal wear and tear (excludes printheads, batteries, abuse and major parts (i.e., motherboards, touch panels, etc.).
What coverage are lengths available? AB&R® provides service coverage lengths of 1, 3 and 5 years. Coverage lengths can also be customized to fit your business requirements. Please contact your sale representative to request a quote.
Is preventative maintenance available? Yes. AB&R® SmartCare service agreements include an annual preventative maintenance service (must be scheduled in advance) for no extra charge. Customers can also purchase standalone preventative maintenance service agreements for both depot and on-site.